Booking and access information

It is important for us that Philharmonia concerts are accessible for as many people as possible.

LONDON

The Southbank Centre offers world-class facilities for people with disabilities. For full details, visit https://www.southbankcentre.co.uk/visit-us/access/. You can also email accesslist@southbankcentre.co.uk or call the Southbank Centre Ticket Office on 0203 879 9555. 

The Royal Festival Hall and Queen Elizabeth Hall are fitted with Sennheiser infra-red hearing enhancement systems. Hearing enhancement equipment can be collected at the Royal Festival Hall Ticket Office on Level 2.

If you have a disability that means you require a companion to enable you to attend a concert, your companion’s ticket is free. If you have a disability but do not require a companion, you can get 20% off all ticket prices.  

Concessionary tickets for people with disabilities are not available online. Please telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717, or email us at boxoffice@philharmonia.co.uk and we will be happy to help.

Level Access

There is level access throughout the Royal Festival Hall from the internal lifts (some of the lifts have a limited weight capacity; please call 0203 879 9555 to confirm). There are no handrails on the central staircases inside the auditorium. If you have limited mobility and would like our advice on the best seats to book, please telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717, or email us at boxoffice@philharmonia.co.uk and we will be happy to help. 

Information for Wheelchair Users

There are wheelchair spaces in the boxes, choir seats, side and rear stalls of the auditorium. Tickets for wheelchair spaces can be booked by phone at the Philharmonia Orchestra Box Office, FREEPHONE 0800 652 6717. 

Multibuy discounts are also available for wheelchair users.

Southbank Centre has a number of wheelchairs for visitors to use, subject to availability. If you need to borrow a wheelchair please request one on arrival at the Artist’s Entrance. 

BEDFORD

You will find full accessibility information on the Bedford Corn Exchange website: https://www.bedfordcornexchange.co.uk/accessibility/

There are four spaces available for wheelchair users, at the back of the stalls. They cost £10 and include a free ticket for a companion.

Disabled patrons who do not require a wheelchair space are eligible for an additional free ticket if they require a companion to assist them during their visit.

To book a wheelchair space and / or a free companion ticket, please telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717, or email us at boxoffice@philharmonia.co.uk and we will be happy to help. 

Bedford Corn Exchange is equipped with an induction loop system, a disabled lift from ground level to the interval bar and disabled toilets. Guide dogs are permitted with prior notification. Please call 01234 718044 if you require further information about the venue.

LEICESTER

You will find full accessibility information on the De Montfort Hall website: https://www.demontforthall.co.uk/access/ 

If your disability means that you require a companion to attend the concert with you, you can join the venue’s scheme to get free companion tickets: https://www.demontforthall.co.uk/companion-scheme/  

There are wheelchair spaces in the right circle and the flat stalls. The hall has accessible toilets and a hearing loop system, and assistance dogs are welcome.  

CANTERBURY

You will find full accessibility information on the Marlowe Theatre website: https://marlowetheatre.com/your-visit/accessibility/ 

You can join the Marlowe’s access scheme here: https://marlowetheatre.com/the-marlowe-theatre-access-scheme/ 

There are spaces for wheelchair users on every level, lifts to every level, accessible toilets, a Sennheiser hearing enhancement system, and assistance dogs are welcome.  

BASINGSTOKE

You will find full accessibility information on the Anvil Arts website: https://www.anvilarts.org.uk/visit-us/access 

You can join Anvil Arts’s access list to book wheelchair positions and take advantage of any concessions for people with disabilities. Follow the link above to download the form.  

Both the Anvil and the Haymarket have spaces for wheelchair users and infra-red hearing enhancement systems. Assistance dogs are welcome.  

We are committed to making classical music accessible for everyone, that’s why we’ve reduced our lowest priced tickets in London to £10 for some concerts. The best seats in the house start at £60. There are plenty of options in between, from the choir stalls with a great view of the conductor to the Royal Festival Hall’s distinctive boxes.

Prices differ depending on the concert and, as with airline and train tickets, may change according to demand, but we will never change the lowest price. You can see all our ticket prices for each concert on our website.

Our Music of Today and Philharmonia Chamber Players concerts are free, but you will need to book a ticket in advance. Look out for our free Insights Talks, before some of our Royal Festival Hall concerts, throughout the season too.

LONDON SEASON

Book three or more concerts, to take advantage of our Multibuy offer:

• Book 3 – 5 concerts and get 10% off
• Book 6 – 8 concerts and get 15% off
• Book 9 – 10 concerts and get 20% off
• Book 11 or more concerts and get 30% off

You can combine concerts in the first and second halves of the season in a multibuy.

The discount will be applied automatically when you book online or by phone.

BEDFORD SEASON

Book three or more Bedford Corn Exchange concerts to take advantage of our Multibuy offer:

• Book three or four concerts and get 10% off
• Book all five concerts and get 15% off

The discount will be applied automatically when you book online.

LEICESTER SEASON

Book three or more concerts at De Montfort Hall to take advantage of our Multibuy offer:

• Book three or more concerts and get 10% off

CANTERBURY SEASON

Buy three or more shows from the Marlowe’s entire programme and save 15%, or 20% if you are a Marlowe member.

We offer group discounts on our London, Bedford and Leicester season concerts. For discounts on other concerts, please see the venue’s website.

LONDON

Adult groups

Groups of ten or more get a 25% discount, and one free ticket for every 20 purchased (excludes top price tickets).

School and student groups

Groups of ten or more get a 50% discount, and one free ticket for every ten purchased (excludes top price tickets).

You can make a reservation for your group, and confirm final numbers and pay one month before the concert.

Group discounts are available to book by phone. Please call 0800 652 6717, 10am – 5pm, Monday to Friday.

BEDFORD

School groups of ten or more get a 50% discount (excludes top price tickets).

LEICESTER

Groups of ten or more get £5 off per seat (excludes top price tickets).

CANTERBURY

Groups of 10 or more save up to 15%. Call the box office on 01227 787 787 to find out more about school discounts.

BASINGSTOKE

Buy 10 tickets and get the 11th free. Buy 20 or more tickets in the top three price areas and all tickets are reduced to the next price level, plus the leader goes free.

We love welcoming children, young people and students to our concerts.

Age guidance

Philharmonia Orchestra concerts are usually suitable for children aged 7 and older. Children under 6 may not be admitted at the discretion of the orchestra and hall management. Please contact us if you need additional guidance.

LONDON

Tickets for children and young people aged 18 and under are £15 (£10 in the lowest priced areas of the hall), excluding top price seats. A maximum of four 18-and-under tickets are available per concert per transaction (limited availability).
Please note that 18-and-under tickets are not eligible for multibuy discounts.

BEDFORD

Each adult attending a concert can purchase up to 2 tickets for under-16s for half price.
Students can book discounted tickets for most of our London concerts via Student Pulse (limited availability).  

LEICESTER

Tickets for students and under 25s are £11 (top price tickets £28.50) 

CANTERBURY

16 – 26-year-olds can sign up for Discovery Membership and get £10 tickets.  

BASINGSTOKE

Under-25s and full time students can get £12 tickets.  

Please note that discounts/concessions cannot be combined and are not available online. Please telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717, or email us at boxoffice@philharmonia.co.uk and we will be happy to help.

LONDON

A limited allocation of tickets is available with a 25% discount for recipients of Universal Credit or Pension Credit.
You may be asked to show proof of eligibility. These tickets are sold on a first-come-first served basis.

Students

Students can book discounted tickets for most of our London concerts via Student Pulse (limited availability). If there are no more Student Pulse tickets available, students can book for the 25% off concession price.  

BEDFORD

A limited allocation of half-price tickets is available for recipients of Universal Credit, Pension Credit, Under-18s and full-time students. You may be asked for proof of eligibility.

LEICESTER

Discounted tickets are available for recipients of Universal Credit, students, and under-25s. 

No. We only sell tickets directly for our seasons at the Southbank Centre in London and Bedford Corn Exchange. All other ticket purchases can be made through our partner venues, by following the ‘Book tickets’ link on each event page.

Yes. A transaction fees is charged for each transaction and not per ticket.

For the London Season, the fees are:

• £2 for online bookings
• £3 for telephone, email and postal bookings

For the Bedford Season, the fees are:

• £1.75 for online bookings
• £2.75 for telephone, email and postal bookings.

Philharmonia Friends do not pay transaction fees when booking through the Philharmonia for London and Bedford concerts. Find out more and join here.

We accept American Express, Mastercard, Visa, debit and credit cards.

Returns policy

LONDON AND BEDFORD

If you booked through the Philharmonia for a concert in our London or Bedford season and you are no longer able to attend, you may return your tickets up to two working days before the event. We can exchange them for either a Credit Voucher (valid for one year), or tickets for another concert. Please telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717. You can also contact us by email at boxoffice@philharmonia.co.uk. The Box Office is open from 10am – 5pm, Monday to Friday. There is an administration fee of £3 per ticket.

If you booked for our London season through the Southbank Centre, please contact them if you need to return your tickets. https://www.southbankcentre.co.uk/contact-us/ 

LEICESTER

All tickets purchased are non-refundable.

Tickets purchased directly from De Montfort Hall may be accepted for resale only when a performance is sold out. An administration fee will be applied, and monies returned to a gift card. 

CANTERBURY

The Marlowe does not offer refunds unless a show is cancelled. The venue will endeavour to resell your ticket if the concert is sold out.  

BASINGSTOKE

Anvil Arts does not offer refunds.  

If you normally receive your credit or debit card statement in a currency other than UK Pounds, your credit card company will convert the transaction into your own currency on your statement.

Yes, this is a 24 hour booking system. Please note that online booking closes 90 minutes before the start of a concert. After that time, bookings can still be made on the telephone on +44 (0)20 7960 4200 (for Royal Festival Hall) or +44 (0)1234 718 044 (Bedford Corn Exchange) and in person up to the start of the concert at respective venues.

The Philharmonia box office (FREEPHONE 0800 652 6717) is open on weekdays from 10am – 5pm.

When you have selected the concert or concerts you would like to book, you will be asked to log in. If you have never booked for anything on the Philharmonia Orchestra or Southbank Centre websites before you will need to register as a new user. Follow the easy steps.

If you have used the Philharmonia Orchestra or Southbank Centre websites to book tickets before enter the email address and password you used last time. If you cannot remember your password you can choose to have a new one sent to you via email.

Please send us an email including the following information

1. Where you are using your computer? (eg at home, at work, in college)?
2. The operating system you are using. (eg Mac OS X, Windows XP, Windows Vista)
3. The browser you are using. (eg Internet Explorer, Firefox, Safari)
4. If known, the version of the browser you are using. (eg Internet Explorer 8, Firefox 3)
5. A description of what happened when you tried to use online booking.
6. Details of any error messages you received (and a screenshot if you know how to do this).

Send your email to boxoffice@philharmonia.co.uk, or telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717.

Making bookings or donations or renewing your membership on this website is easy and secure. There are no documented cases of credit card fraud using our website.

Yes. Select the Buy/Stream menu at the top of the home page. You can purchase The Orchestra app via the Apple App Store, and downloads of our recordings via iTunes. Philharmonia Orchestra CDs, DVDs, and blu-ray discs are also available through this site by using the links to buy from amazon.co.uk. These links take you directly to our shop pages on amazon.co.uk, so your order is fulfilled directly by the Philharmonia Orchestra.

Yes. You can find out more and become a Friend online here, and you can also call the Friends Team on 020 7921 3906 or email friends@philharmonia.co.uk. We’d love to hear from you.

Yes. you can by going to our renew page, you will need to be logged in to renew your membership. You can also renew by calling the Friends Team on 020 7921 3906. You can find out more about the Friends of the Philharmonia Orchestra here.

• Ticket holders will comply with all statutes, regulations, safety announcements and venue requirements.
• For ticketed events every member of the audience or exhibition visitor must have a valid ticket.
• We do not take any responsibility for any ticket that is lost, stolen or destroyed.
• The Philharmonia Orchestra and event promoters are not liable for any personal travel, accommodation or hospitality arrangements made relating to an event or the cancellation of an event.
• Latecomers – admission is not guaranteed although offered wherever possible.
• Ticket holders consent to the recording and filming of themselves as members of the audience. If you do not wish to appear in any photography or filming, please let a member of Philharmonia or venue staff know.
• The Philharmonia Orchestra or the venue reserves the right to refuse admission or attendance to any patron.
• The Philharmonia Orchestra and event promoter reserves the right to make any alterations to an advertised programme rendered necessary by unavoidable causes. We will do our best to contact you if there is a change of artist or programme.
• For concerts at Southbank Centre and the Bedford Corn Exchange, tickets may be returned for a Credit Voucher valid for 1 year or exchanged if received by the Philharmonia Ticket Office up to 48hrs before the performance.
• An administration charge of £1 per returned ticket will apply. For other promotions, no refunds are available.
• Tickets must not be re-sold for profit or commercial gain or by any outlet other than the Philharmonia Orchestra, our partner venues or a recognised ticket agent. Failure to comply will make this ticket void.
• Cameras and recording equipment are not allowed in the auditorium.
• Babes in arms cannot be admitted to Philharmonia Orchestra concerts, unless expressly advertised. We recommend our concerts for ages 7+
• Mobile phones and watches should be silenced before entering the auditorium.