Vacancies

Senior Orchestra Personnel Manager

The Philharmonia Orchestra is seeking to appoint an enthusiastic and experienced Senior Orchestra Personnel Manager (SOPM).

This role presents a rare opportunity to work for one of the world’s leading orchestras and with its outstanding musicians, as well as celebrated conductors and soloists.  The SOPM will lead on delivering the best possible line-up of musicians on stage at all times, as well as ensuring the smooth functioning of rehearsals, recordings, and performances throughout the concert season. This includes concerts at the Royal Festival Hall, the Orchestra’s thriving residencies in Bedford, Leicester, Canterbury and Basingstoke and at the Three Choirs Festival and Garsington Opera, as well as other UK engagements, international touring, studio and recording sessions, chamber music projects and learning and engagement work.

The SOPM oversees the work of the Orchestra Personnel Manager (OPM).

Key Responsibilities

• Book, schedule and manage musicians for all orchestra calls via the Orchestra’s in-house software, with the assistance of the OPM
• Arrange substitutes and extra musicians, following precise fixing lists and working closely with section principals and members of the Orchestra Committee (OC) as needed
• Manage release requests in accordance with the Orchestra’s release policy, working in conjunction with the Release Committee where necessary
• Manage player percentages effectively across a season, and maintain accurate records.
• Ensure accurate attendance records and player pay sheets are provided to the Finance Department for player pay processing after each project by the OPM
• Act as first port of call for Player Members’ HR and personnel issues and handle this pastoral responsibility with care and confidentiality
• Act as Concert/Duty Manager as required for all applicable Orchestra performances and projects (duties shared with the OPM)
• Manage the smooth running of all rehearsals, concerts and recording sessions, ensuring that the orchestra calls start on time and that breaks are kept to the required minimum
• Be aware of Health and Safety procedures at venues and to announce this to all personnel as required at the start of the call
• Distribute schedules/project confirmations and amendments, as required, to ensure that all orchestral personnel, Stage and Transport team and Librarians are aware of any changes to the schedule

The Senior Orchestra Personnel Manager is line-managed by the Head of Production. The SOPM is a member of both the Orchestra’s Concerts Department and Orchestra Operations Team and works closely with the Concerts Director, Head of Production as well as the Librarians and Stage Managers. The SOPM line manages the OPM.

Read the full job description here

Box Office & CRM Manager

The Philharmonia Orchestra is seeking to appoint a Box Office and CRM Manager to run the Box Office and oversee all aspects of the customer journey. This role will be responsible for the management of the Orchestra’s CRM platform, Tessitura, including the implementation of major upgrades (v16) and optimisations.

This is a key role overseeing the day-to-day operations and strategic role of the Philharmonia’s Box Office. The successful candidate will play a key role in implementing ticketing strategies to maximise sales income and increase conversion. As a frontline member of staff, the candidate will be the primary representative of the Orchestra on the phone and in person at the Royal Festival Hall Box Office – so a proven track record of delivering excellent
customer relations is essential.

Previous experience of using Tessitura is crucial. From mapping the hall and dealing with customer queries to implementing backend automations and leading on the successful migration to version 16 in the autumn – this role will be one of the lead Tessitura users. Ideally, the successful candidate would also have experience in working as part of a Tessitura consortium.

Key Responsibilities

Strategic planning and management:

• Work with the Marketing team to develop and implement promotions and tracking across customer
  journeys and segments
• Work with the Marketing team to input into forecasts, benchmarks and analysis
• Offer technical guidance to Marketing and Development teams for creating effective dashboards,
  reports, and extractions

Key tasks:

• Run all box office operations, including ticket sales (in-person, online, and by phone) for all concerts at the RFH and Bedford
• Be the frontline contact for all customers – provide exceptional pro-active service to customers – answering enquiries, resolving issues and delivering a first-rate welcome
• Create seating maps with microzones and pricing bands based on the organisational ticket pricing strategy
• Manage the Philharmonia’s specific ticketing initiatives, alongside mapping the hall depending on concert set up requirements
• Set up new seasons and events accurately in time for on sale announcements and deadlines
• Manage updates to the Tessitura database for the organisation (including v16 upgrade). Implement and optimise further Tessitura upgrades and data structures
• With the Senior Data & Audience Insight Manager, develop and implement comprehensive training programmes for new users, as the organisational Tessitura co-lead
• Serve as the main point of contact for all Tessitura-related enquiries and projects
• With the Senior Data & Audience Insight Manager ensure organisational adherence to statutory regulations including Data Protection, GDPR and PCI compliance

Read the full job description here